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Kanban Systems Improvement

certificate

Kanban University

✔ Duration: 16 hours

✔ Location: Live online and on-site appointments

✔ Language: Appointments in English or German

✔ Price: from €1,329

Online Course
What is it about?


Our Kanban Systems Improvement training focuses on advanced Kanban practices that will help you drive continuous improvement in your team and organization.


You'll learn how to identify and resolve bottlenecks, how to scale Kanban principles across multiple teams, and how to implement effective feedback loops. We'll also show you how to analyze and improve lead times to increase efficiency.


This training is ideal for anyone who wants to deepen their Kanban knowledge and apply it successfully in complex environments.

Core topics

  • Understanding Kanban as an evolutionary change method: Learn how the Kanban method helps manage resistance to change and learn about the role of System 1 and System 2 thinking in the change process.

  • Identifying and leveraging Kanban maturity levels: Participants evaluate the different Kanban maturity levels, from proto-Kanban to full-fledged pull systems, and identify areas for improvement in their organization.

  • Applying Kanban principles across the enterprise: Learn how to apply Kanban principles to different business contexts to effectively manage and optimize services.

  • Designing and implementing feedback loops: Understand the importance of feedback loops and learn how to adapt them to the maturity level of your organization to promote continuous improvement.

  • Analyze and improve lead time: Develop skills to analyze lead time data to identify delays and implement performance improvement strategies in your Kanban system.

Find your appointment. With us.

Kanban Systems Improvement

Date:

  • Wed, 13.11.2024 from 09:00 - 17:00
  • Thu, 14.11.2024 from 09:00 - 17:00

Language: German

Virtual via Zoom

Kanban Systems Improvement

Date:

  • Wed, 12.02.2025 from 09:00 - 17:00
  • Thu, 13.02.2025 from 09:00 - 17:00

Language: English

Virtual via Zoom

Kanban Systems Improvement

Date:

  • Wed, 14.05.2025 from 09:00 - 17:00
  • Thu, 15.05.2025 from 09:00 - 17:00

Language: German

Vienna

Kanban Systems Improvement

Date:

  • Wed, 13.08.2025 from 09:00 - 17:00
  • Thu, 14.08.2025 from 09:00 - 17:00

Language: English

Virtual via Zoom

Kanban Systems Improvement

Date:

  • Wed, 12.11.2025 from 09:00 - 17:00
  • Thu, 13.11.2025 from 09:00 - 17:00

Language: German

Virtual via Zoom

Your trainer

Andrea Giugliano

Andrea is a Lead Agile Coach and Accredited Kanban Trainer (AKT) with over a decade of experience in introducing and developing agile practices in various industries such as fintech, telecom, marketing, IT and HR.


He currently works as a Lead Agile Coach for a large telecommunications provider to implement agile strategies to increase productivity. His extensive understanding of agile practices in different work environments helps to operationalize strategic goals and consider the unique challenges of each organization. Andreas' leadership skills drive a culture change towards greater effectiveness and efficiency, especially in developing frameworks for independent working and alignment with strategic goals in dynamic markets.


His qualifications, including ICP-CAT, ICP-ACC and AKT, confirm his expertise in agile practices.

"Thank you for the session yesterday! It was really fun and provided great insights."

Agenda

Kanban as an evolutionary method of change

Dive into the basics of the Kanban method as an evolutionary approach to change. I will show you how Kanban differs from traditional change management and how you can use the Kanban Maturity Model (KMM) to assess and improve the maturity of your company. Using a practical case study, you will learn how to manage resistance to change and apply what you have learned directly to your own company.

Online Course
Online Course
Scaling with Kanban

Learn how to effectively scale the Kanban principles to identify and optimize services in your company. We'll start with a brief summary of the Kanban method and then move on to practical exercises in which you identify and define services in your own company. You'll also learn about Upstream Kanban and what roles and responsibilities are necessary to successfully apply Kanban to larger structures.


Feedback Loops

Understand the central role of feedback loops (cadences) in the Kanban system for the continuous improvement and control of services. I will introduce you to the different Kanban cadences and show you, using an example company, how you can design feedback loops depending on the maturity level of your company. In a practical exercise, you will identify and implement the cadences that are right for your organization in order to sustainably improve the development process and service quality.

Online Course
Online Course
Improvement techniques

Develop a deep understanding of data-based improvements within a Kanban system. You will learn how to collect and analyze lead time data to identify and eliminate delays in the workflow. With practical exercises, you will work on methods such as value stream mapping and cycle time analysis to identify bottlenecks in your system and develop effective solutions. This will ensure that your Kanban system is continuously improved and delivers optimal performance.

Conclusion and reflection

Finally, we will summarize the most important points of the day. You will have the opportunity to ask any questions you may have and we will discuss how you can implement what you have learned in your company. Finally, we will have a short feedback session to see if everything went well and then we will say goodbye.

Do you have any questions?

Are you unsure which training is right for you or would you like to know more details about the training?

We're happy to help! Simply book a short, free appointment with us so we can support you.

Training content – Kanban Systems Improvement

Discover advanced Kanban practices! Our workshop covers sustaining evolutionary improvements, the needs of multiple teams, and effective change management. Eliminate bottlenecks and scale work with proven tools and methods.


1. Understanding Kanban as an evolutionary change method

Explain the motivation behind the Kanban method and its role in managing resistance to change. Participants will explore the fundamental principles of Kanban as an evolutionary change methodology. They will learn how to use Kanban to facilitate incremental improvements and understand the psychological aspects of change management, including System 1 and System 2 thinking. This knowledge helps assess and mitigate resistance to change within teams and organizations.


2. Identifying different Kanban maturity levels

Describe the characteristics and benefits of Kanban implementations across maturity levels 0-3, including proto-Kanban and full-scale pull systems. Participants will develop a deep understanding of the Kanban Maturity Model (KMM). They will learn to identify and describe different maturity levels, from the initial stages (proto-Kanban) to more advanced implementations (full-scale pull systems). This includes recognizing cultural and practice differences at each level and understanding how to progress through these stages to improve organizational performance.


3. Applying Kanban principles throughout the company

Identify and manage services within an organization by applying Kanban scaling principles and dimensions to different organizational contexts. Participants learn to map and manage different services within their organization using Kanban principles. They explore techniques for scaling Kanban, including service orientation, flow management, and coordination across multiple services. This ensures that Kanban practices can be effectively applied to complex, multiservice environments.


4. Design and implementation of feedback loops

Explain the importance of feedback loops (cadences) in managing and improving service delivery and design appropriate feedback mechanisms based on the maturity level of the organization. The training covers the design and implementation of feedback loops, which are essential for continuous improvement. Participants will understand different cadences (e.g. service delivery reviews) and their role in maintaining service quality and efficiency. They will learn to adapt these feedback loops to the maturity level of their organization to achieve meaningful improvements.


5. Analysis and improvement of lead time

Collect and analyze lead time data to understand service delivery characteristics, identify delays, and implement improvement techniques. Participants will develop skills to collect and interpret lead time data to gain insights into their service delivery processes. They will learn to identify and analyze delays and inefficiencies and apply techniques such as value stream mapping and cycle time analysis to improve overall lead time and service delivery performance.


6. Manage variability and dependencies

Distinguish between systemic and specific causes of variation and apply strategies to manage dependencies and improve flow within Kanban systems. Participants learn to distinguish between systemic (inherent to the system) and specific (external) causes of variation in their processes. They explore strategies to effectively manage these variations and ensure smoother workflow and reduced cycle times. In addition, they learn to identify and manage dependencies between tasks and services to improve the overall flow.


7. Identifying and eliminating bottlenecks

Identify bottlenecks in a system, understand their impact, and apply methods to manage and resolve these constraints. The training provides participants with the skills to identify bottlenecks that affect workflow efficiency, understand the impact of these constraints on overall performance, and learn methods to manage and resolve bottlenecks, such as bottleneck theory and bottleneck analysis techniques.


8. Implementation of evolutionary change approaches

Compare evolutionary and managed change approaches and determine the suitability of evolutionary change for different organizational contexts. Participants compare Kanban's evolutionary approach with managed change methods. They learn to assess which approach is best suited to their organizational context and understand the benefits and challenges of each approach. This knowledge enables them to implement the most effective change strategy for continuous improvement.


9. Promote scaling in the organization

Apply principles for scaling Kanban across an organization, from inception to delivery, and ensure that service management and role adaptation are effective. Participants will learn principles and practices for scaling Kanban across the organization. This includes understanding how to manage large implementations, coordinate multiple teams and services, and adapt roles and responsibilities to support a scaled Kanban environment.


10. Promote continuous improvement

Use various Kanban improvement techniques to encourage continuous improvement and increase overall system performance, driving organizational agility and effectiveness. Participants will explore a variety of Kanban improvement techniques, such as Kaizen, root cause analysis, and continuous feedback loops. They will learn to implement these techniques to encourage a culture of continuous improvement and increase agility and effectiveness in their organization. This includes setting up metrics and key performance indicators (KPIs) to track and measure improvement efforts.

These outcomes reflect the core competencies and skills participants acquire through KSI training and prepare them to effectively implement and manage Kanban systems in their organizations.



Included in training

  • Certificate of Completion: This is part 2 of a two-part certificate program for the KMP certification. To receive the KMP certification, you must have successfully completed this training and the “ Kanban System Design ” training.

  • Books: The book “Kanban” by David J. Anderson is available free of charge.

  • Training manuals/slides: We provide comprehensive training materials and presentation slides that summarize the key concepts, frameworks, and practical insights from each session. These materials serve as reference guides.

  • Access to templates and tools: Get access to downloadable templates and tools to help you become more customer-centric.

  • Training sessions: Of course, the 16 hours of training are included.

  • In addition, an optional one-hour introductory interview (getting to know each other) and a final interview (Q&A) are included for all interested parties.



Requirements

  • Experience/Knowledge Required: None. However, it is recommended that you have previously completed the Kanban System Design training .

  • PC/notebook (with working webcam and microphone) – only for live online training.

  • Zoom: Get familiar with Zoom and check if it works with your setup – for live online training only.

  • Mural: We will be using Mural for our trainings, so make sure you have access to Mural – for live online trainings only.


Who is this training suitable for?

  • Agile Coaches: Equip yourself with advanced Kanban knowledge to lead successful continuous improvement in organizations.

  • Product Manager: Drive product excellence by mastering advanced Kanban techniques for continuous product delivery and scaling it across the organization.

  • Managers: Drive continuous improvement and optimize team performance with advanced Kanban techniques.

  • Leaders: Drive organizational change by developing a deeper understanding of scaling and optimizing Kanban systems.

  • Individuals seeking KMP certification: Gain the skills and knowledge to become a certified Kanban Management Professional.

Do you want to further develop your team?

We have created our own B2B offer, which can be customized according to your needs to create the best benefit for your team.

FAQ


What is Kanban Systems Improvement (KSI) training?

The Kanban Systems Improvement (KSI) training is an advanced course that aims to deepen the understanding of the Kanban method and its application in the further development of organizational processes. The focus is on improving existing Kanban systems, scaling Kanban across the entire company and implementing advanced feedback loops and improvement techniques.


Who should participate in the KSI training?

The KSI training is ideal for Kanban practitioners, Agile coaches, project managers and team leaders who already have a basic understanding of the Kanban method and want to further improve their systems. It is also suitable for those who want to acquire the Kanban Management Professional (KMP) certificate.


What are the requirements for participating in the KSI training?

Participants should have completed the Kanban System Design (KSD) training or have equivalent practical experience with Kanban. A basic understanding of Kanban principles and practices is required to get the full benefit of the KSI training.


What are the main learning outcomes of the KSI training?

Key learning outcomes include understanding Kanban as an evolutionary change methodology, identifying and leveraging Kanban maturity levels, applying Kanban principles across the organization, designing and implementing feedback loops, and analyzing and improving lead time.


How is the KSI training carried out?

The KSI training can be delivered both online (Live Online Training) and on-site (On-Site). The course is divided into modules that can be taught individually in online format or collectively in the classroom. The online version includes interactive video sessions and virtual whiteboards for collaboration.


How long does it take to complete the KSI training?

The total duration of the KSI training is about 16 hours, including short breaks.


What materials are provided during the KSI training?

Participants will receive a comprehensive participant deck (PDF or printed), access to the trainer deck, and various exercises and case studies, such as the Posit Science Evolutionary Case Study. Virtual whiteboards and online Kanban tools can also be used during the training.


What key topics are covered in the KSI training?

Key topics include Kanban as an evolutionary change method, Kanban for the entire enterprise, feedback loops and cadences, improvement techniques (such as lead time analysis and bottleneck management), and evolutionary change approaches.


How can I apply what I learned from the KSI training in my company?

The KSI training provides practical skills and techniques for improving existing Kanban systems, scaling Kanban in the enterprise, implementing effective feedback loops and continuously improving service delivery. By applying this learning, participants can increase efficiency, foster a culture of continuous improvement and better manage change in their organization.


Can I participate in the KSI training if I have not completed the KSD training?

Although it is recommended to complete the KSD training first, experienced Kanban practitioners with practical knowledge of the Kanban method can still benefit from the KSI training. However, basic concepts from the KSD are not covered in depth, so some prior knowledge is required.


How does KSI training support continuous improvement?

KSI training provides advanced techniques for analyzing and improving lead time, managing variability, identifying and resolving bottlenecks, and implementing effective feedback loops. These skills enable Kanban systems to be continuously evaluated and improved, fostering a culture of continuous improvement and adaptability in an organization.

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